FREE SHIPPING We are pleased to provide great value and service to our customers. That's why we provide free shipping from our warehouses in Asia. SHIPPING TO MORE THAN 200 COUNTRIES We are proud to offer international shipping services. We bring the products from our supplier in China. However, there are some places we cannot ship to. If you come from one of these countries, we will contact you. LOST / LOST PACKAGES Crystalia is not responsible for placing the wrong address during the payment process or delaying cargo delivery. Please make sure your billing and shipping address is correct before processing your order. If we have made a mistake we will take full responsibility for the original order made for you free of charge. customs We are not responsible for any custom fees once items are shipped out. By purchasing our products, you acknowledge that one or more packages may be shipped to you and may incur custom fees when they arrive in your country. DELIVERY TIME DUE TO CHINESE HOLIDAYS Shipping time for orders placed before January 25, 2024 is 6-10 days. Shipping time for orders placed after January 25, 2024 is 15-40 days. This does not include our 4-15 day processing time. All shipping times exclude customs clearance/customs delays TRACKING INFORMATION You will receive an email with a tracking number once your order has been shipped, but sometimes tracking is not available due to free shipping. MY TRACKING SAYS "NO INFORMATION CURRENTLY". For some shipping companies, it takes 1-3 business days for tracking information to update in the system. If your order was placed more than 7 business days ago and there is still no information about your tracking number, please contact us. MY ITEMS ARE SINGLE WILL IT BE SHIPPED IN ONE PACKAGE? For logistics reasons, items from the same purchase will sometimes be shipped in separate packages, even if you specify combined shipping. If you have any further questions, please contact us at crystaliaofficiall@gmail.com and we will do our best to help you.